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RETURN POLICY

Return Policy

 

At Culture Artisan Clothing, your positive experience is important to us! 

We stand behind our embroidered tops and we want you to be satisfied with every detail. The last thing you need is a hassle returning or exchanging our women's clothing. We treat you the way we treat our friends…because you are one!

If you’re not thrilled the moment you open one of our womens tops or at any time in the next 30 days, we want to make it right. Just mail the unlaundered/unworn/unaltered item back for refund or exchange.

When you return your item by mail, it will take up to 2 weeks to process your credit.

A prepaid SmartLabel is provided in your package to make it easier for you. A fee of $7.95 will be deducted from your refund for the use of this label, however shipping for exchanges is free.

If you need a return label,  contact our Customer Care Concierge Team at 1-800-309-2762. Original processing/shipping fees are non-refundable for returns. For returns from Alaska and Hawaii a $10.95 return postage fee will be deducted from your refund.

We truly care about what you have to say, so please take a moment to fill out your reason for return on the packing slip and include it in the parcel.

Without a packing slip included in your return, a merchandise credit will be issued for the current price of the item(s) returned.

Take your package to any U.S. Post Office, U. S. Post Office mailbox, or leave the package with any U.S. Post Office driver. You may also place the package in the mailbox at home or work. To find the nearest location to you, please visit usps.com or call 1-800-ASK-USPS® 1-800-275-8777. You may track your return here.

You can also take the parcel to the carrier of your choice and pay for return shipping yourself.

We cannot accept returns on personalized/monogrammed items.

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